How long does order processing take?

Most orders process within 1–2 business days (Mon–Fri). Oversized or special-order items may require 3–5 business days before dispatch.

Which carriers do you use and what are the delivery options?

We use UPS, FedEx, and USPS depending on size, weight, and destination. Options include Standard Ground (3–7 business days), Expedited (2-Day), and Next-Day for eligible addresses.

What is freight/LTL curbside delivery?

Large or heavy items ship by freight. Deliveries are curbside with a lift-gate when available; drivers cannot bring items indoors. Inspect on delivery and note any damage on the receipt before signing.

Do you offer free shipping?

Orders over $100 ship free within the continental U.S. Some oversized items that require freight may be excluded; any exceptions will be labeled on the product page or at checkout.

How do I track my order?

You’ll receive a shipment email with a tracking link for each package. Large orders may ship in multiple boxes with separate tracking numbers. You can also use our Track Your Order page.

What if my package is damaged or marked delivered but missing?

Contact support within 7 days. For damage, keep all packaging and include photos with your order number. If marked delivered but not received, check with neighbors and the carrier first, then contact us so we can assist with a claim.

Do you ship to P.O. Boxes or internationally?

Small parcels may ship to P.O. Boxes via USPS; oversized or freight items cannot. International shipping is coming soon; duties and taxes would be the recipient’s responsibility.

Shipping Policy

Last updated: September 12, 2025.

Thanks for choosing TerraDrip Systems. This page explains how we process, ship, and track your order. If you have any questions, contact support@terradripsystems.com or call (805) 590-7009.

1) Order Processing

Orders are processed within 1–3 business days (Mon–Fri). Oversized or special-order items may require 3–5 business days before dispatch.
Same-day cutoff: 2:00 PM Pacific Time. Orders placed after the cutoff are processed the next business day.
Processing time excludes weekends and U.S. holidays.

2) Shipping Methods & Delivery Windows

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Option	Estimated transit (after processing)	Notes
Standard Ground	3–7 business days (continental U.S.)	UPS/FedEx/USPS, selected by size/weight/destination.
Expedited (2-Day)	2 business days	Shown at checkout when eligible.
Next-Day	1 business day	Shown at checkout when eligible.
Freight / LTL (Curbside)	Typically 3–7 business days	Used for large/oversized items (e.g., grow kits, reservoirs, large LED panels). Delivery is curbside with lift-gate when available; the driver cannot bring items indoors.

Transit times are estimates and may vary due to carrier capacity, weather, or peak seasons.

3) Shipping Costs & Free Shipping

Rates are calculated at checkout based on weight, dimensions, and destination.
Free shipping on orders over $100 (continental U.S. only). Bulky items that must ship by freight may be excluded; any exceptions will be labeled on the product page or at checkout.

4) Service Area

We currently ship within the continental United States.
Orders to Alaska, Hawaii, and U.S. territories may require additional shipping charges or may be unavailable for oversized items.
We cannot ship to P.O. Boxes for oversized items or any order requiring UPS/FedEx; USPS may be used for small parcels when eligible.
International shipping: coming soon. Duties, taxes, and customs fees (if applicable) are the recipient’s responsibility.

5) Tracking Your Order

You’ll receive a shipment confirmation email with a tracking link for each package.
Large orders may ship in multiple boxes from different warehouses; you’ll receive separate tracking numbers.
You can also track from our Track Your Order page.

6) Delivery Issues (Lost / Damaged)

If your order is damaged in transit, keep all packaging and contact us within 7 days of delivery with photos and your order number.
If your package is marked delivered but not received, check with household members and neighbors, then contact the carrier. If still unresolved, contact us within 7 days so we can help file a claim.
Carrier or customs delays are outside our control; we’ll assist where possible.

7) Freight / LTL Delivery Details

Freight deliveries are curbside. The driver will lower the pallet to the ground (lift-gate where available). Moving items indoors or upstairs is the customer’s responsibility.
Please inspect freight shipments upon delivery and note any visible damage on the carrier’s delivery receipt before signing.
Missed or redelivery appointments arranged with the carrier may incur additional fees.

8) Returns Related to Shipping

If we ship an incorrect item or an item arrives damaged/defective, we’ll arrange a replacement or return label.
For all other returns, please see our Return Policy. Original shipping charges are non-refundable unless stated otherwise.

Questions? Email support@terradripsystems.com or call (805) 590-7009. We’re happy to help.