What is your return window?

Most items can be returned within 30 days of delivery if unused, in original packaging, and complete with all accessories. An RMA is required before sending anything back.

Who pays for return shipping?

If we shipped the wrong item or the product is damaged/defective out of the box, we cover return shipping. For all other returns, the customer is responsible. If we provide a label, its cost is deducted from the refund.

Do you charge a restocking fee?

Unopened items have no restocking fee. Opened, non-defective items that are complete and resellable are subject to a 15% restocking fee.

How long do refunds take?

After we receive your return, inspection takes 2–3 business days. Approved refunds typically post to the original payment method within 3–5 business days.

Which items are non-returnable?

Opened consumables (nutrients, pH solutions), opened grow media and filters, cut-to-length hose/tubing, installed or modified electrical components, clearance/final sale items, gift cards, and digital goods are non-returnable.

How do freight/LTL returns work for oversized items?

Oversized items may require a freight return. Unless defective, return freight and any pickup or redelivery fees are the customer’s responsibility. Freight deliveries are curbside only.

What if my order arrives damaged or is missing parts?

Report visible damage or missing parts within 7 days of delivery with photos and your order number. Keep all packaging. We will correct the issue with a replacement, missing components, or a return label as applicable.

Refund & Return Policy.

Last updated: September 12, 2025.

We want you to love your gear. If something isn’t right, this page explains eligibility, how to start a return, timelines, and exceptions. Questions? Email support@terradripsystems.com or call (805) 590-7009 (Mon–Fri, 9:00–17:00 PT).

1) Return Window

30 days from the delivered date for most items.
Items must be unused, in original packaging with all accessories, manuals, and serial numbers intact.
Obtain a Return Merchandise Authorization (RMA) before sending anything back.

2) How to Start a Return

Email support@terradripsystems.com with your order #, item(s), and reason; or call (805) 590-7009.
We’ll issue an RMA number with packing instructions and the correct return address (returns without an RMA may be refused).
Use the provided label (when applicable) or your own trackable/insured shipping. Place the RMA # on the outside of the box.

3) Return Shipping Costs & Restocking

Our error / damaged / defective out of box: We cover return shipping or arrange a replacement at no cost.
All other returns (change of mind, wrong size, etc.): Return shipping is your responsibility. If we provide a label, we will deduct the actual label cost from your refund.
Restocking fee: 0% for unopened items; 15% for opened, non-defective items that are complete and in resellable condition.

4) Refund Timeline

Once received, inspection typically takes 3-5 business days.
Approved refunds post to the original payment method within 3–5 business days (timing may vary by bank).
Original shipping charges are non-refundable unless the return is due to our error or a confirmed defect.

5) Exchanges

Fastest method: place a new order for the desired item and return the original using the steps above. We’ll process the refund once we receive and inspect the return.

6) Non-Returnable Items

Opened or used consumables (nutrients, pH solutions, additives).
Opened grow media (e.g., rockwool, coco, clay pebbles) and filters.
Cut-to-length hose/tubing, custom cables/wiring.
Installed or modified electrical components, ballasts, drivers, or fixtures showing wear or wiring changes.
Clearance / final sale items noted as non-returnable at purchase.
Digital goods, gift cards.

7) Freight / LTL (Oversized) Returns

Large/oversized items (e.g., full hydro kits, large reservoirs, big LED panels) may require freight return. We can help arrange this upon RMA.
Unless defective, return freight and any pickup or redelivery fees are the customer’s responsibility.
Freight deliveries are curbside only. Missed appointments or address corrections may incur carrier fees that will be deducted from the refund.

8) Damaged or Defective on Arrival

Report visible damage within 7 days of delivery. Keep all packaging and take photos of the box, label, and item.
We’ll arrange a replacement or repair per item condition after review. In most cases, we cover return shipping for verified DOA/defect.

9) Missing Parts / Wrong Item

Report within 7 days of delivery with photos and your order #. We’ll ship the missing components or correct item promptly.

10) Warranty Support

Many products include a manufacturer’s warranty (e.g., LED fixtures, pumps, controllers). We’ll help you with documentation and claim steps.
Warranty remedies (repair/replace) are determined by the manufacturer’s policy.

11) Refused / Undeliverable Packages

Packages returned as refused, unclaimed, or due to incorrect address may be refunded minus original shipping, return shipping, and applicable carrier fees. If the item is not in resellable condition, additional deductions may apply.

Need help? Email support@terradripsystems.com or call (805) 590-7009. For shipping details, see our Shipping Policy. For common questions, visit our FAQ.