FAQs

Frequently Asked Questions

Orders & Account

How do I track my order?
You’ll get a tracking email once your order ships. You can also use our Order Tracker or the link in your account page (My Account in the header).
Can I change or cancel my order?
We can usually help if the order hasn’t shipped yet. Email support@terradripsystems.com or call (805) 590-7009 with your order # as soon as possible.
Do I need an account to order?
No—guest checkout is fine. Creating an account helps with faster checkout, saved addresses, and viewing order history.

Shipping

How long does shipping take?
Most in-stock items ship within 1–3 business days. Transit time is typically 3–7 business days in the continental US. See full details in our Shipping Policy.
Do you ship internationally?
We’re expanding coverage. If checkout doesn’t offer your location, contact us and we’ll try to arrange a manual quote.
Which carriers do you use?
We partner with major carriers (UPS/USPS/FedEx) depending on item size, weight, and destination.

Returns

What is your return policy?
Most new, unused items can be returned within 30 days of delivery. Check the specifics (exclusions, condition, process) in our Return Policy.
How do I start a return?
Visit the returns portal linked on our Return Policy page or email support@terradripsystems.com with your order # and reason.
When will I receive my refund?
After we receive and inspect your return, refunds are typically issued within 3–5 business days to your original payment method.

Hydroponics Support

Do you offer grower advice?
Yes! For setup and beginner guidance, start with our Guides & Tips. For product-specific help, contact support and we’ll assist.
What systems are best for beginners?
NFT and DWC kits are the most beginner-friendly. Look for simple assembly, reliable pumps, and clear maintenance steps.
Which crops are easiest to start with?
Lettuce, basil, mint, chives, bok choy, kale, and swiss chard are great starters. They tolerate a wide pH/EC range and grow quickly.

Still need help?

Email support@terradripsystems.com, call (805) 590-7009, or message us via the WhatsApp/chat icon at the top.